This Privacy Policy explains how NeuraFlow collects, uses, stores, shares, and protects information when you visit our website, contact us, use our automation services, or use NeuraFlow products such as NeuraFlow Zap.
For the purpose of this Privacy Policy:
“NeuraFlow”, “we”, “us”, or “our” means NeuraFlow, a brand of NeuraMax Corporation LLP, operating through the website https://neuraflow.co.in and related products and services.
“NeuraFlow Zap” means one NeuraFlow product or service used for WhatsApp Business Platform workflows, WhatsApp automation, campaigns, chatbot workflows, and customer communication workflows.
“You” or “user” means a website visitor, client, business user, team member, or any person who interacts with our services.
“Client” means a business that uses NeuraFlow products or services, including NeuraFlow Zap where applicable, to manage automation, customer communication, campaigns, chatbot workflows, dashboards, analytics, consulting, or related services.
“End customer” means a person who communicates with one of our clients through WhatsApp or another communication channel.
Scope of this Privacy Policy
This Privacy Policy applies to:
- Our website at https://neuraflow.co.in
- Contact forms, booking forms, and inquiry forms
- NeuraFlow product apps and dashboards, including NeuraFlow Zap where applicable
- WhatsApp Business Platform integrations
- WhatsApp marketing and automation services provided through NeuraFlow Zap or related NeuraFlow services
- Chatbot and customer communication workflows
- Support, onboarding, and consulting services provided by us
This Privacy Policy does not replace the privacy policies of Meta, WhatsApp, or any third-party service that you use separately.
Information We Collect
We collect only the information reasonably required to provide, operate, secure, improve, and support our services.
A. Information you provide directly
We may collect:
- Name
- Business name
- Email address
- Phone number
- Website URL
- Business address
- Job title or role
- Details submitted through contact forms, booking forms, or inquiry forms
- Support requests and communication history
- Billing or invoicing information, where applicable
B. Website and analytics information
When you visit our website, we may collect basic technical information such as:
- Browser type
- Device type
- Approximate location based on IP address
- Pages visited
- Time spent on pages
- Referring website
- Cookie preferences
We use essential cookies to keep the website working. We use analytics cookies only when you consent to them through our cookie banner.
We may use Google Analytics 4 only when analytics cookies are allowed by you.
C. WhatsApp Business Platform information
When a client connects or uses WhatsApp Business Platform through NeuraFlow Zap or related NeuraFlow services, we may process:
- WhatsApp Business Account details
- Business portfolio details
- WhatsApp phone number ID
- Display name and phone number information
- Message template names, categories, language, content, and status
- Webhook events
- Message delivery, read, and failure status
- Inbound and outbound message content
- Customer phone numbers
- Customer names, if provided
- Campaign records
- Opt-in and opt-out records
- Conversation history
- Chatbot workflow logs
- Human handoff records
- Automation configuration data
- Consent source and consent timestamp, where available
D. Client customer data
Our clients may upload, connect, or process information relating to their own customers. This may include:
- Customer name
- WhatsApp number or phone number
- Email address, if provided
- Tags, segments, or preferences
- Order, appointment, inquiry, or lead details
- Communication preferences
- Consent and opt-out status
- Conversation history
Clients are responsible for ensuring that they have collected this information lawfully and have obtained all required permissions, consents, and notices before using it with NeuraFlow products or services, including NeuraFlow Zap where applicable.
E. Chatbot and automation data
When chatbot or automation services are used, we may process:
- Customer questions and replies
- Client-provided FAQs
- Business knowledge base content
- Product or service information
- Lead qualification answers
- Appointment or inquiry details
- Conversation summaries
- Internal notes and routing information
We do not use WhatsApp Business Solution data to create, train, or improve a general-purpose artificial intelligence model.
How We Use Information
We use collected information for the following purposes:
- To operate our website
- To respond to inquiries
- To schedule calls and consultations
- To provide WhatsApp setup and automation services
- To connect client WhatsApp Business Accounts
- To manage WhatsApp message templates
- To send approved WhatsApp messages on behalf of clients
- To receive and display inbound WhatsApp messages
- To run chatbot and automation workflows
- To manage opt-ins, opt-outs, and customer preferences
- To provide human handoff and customer support workflows
- To troubleshoot technical issues
- To detect misuse, fraud, spam, or security issues
- To maintain logs for service reliability and compliance
- To improve our services
- To comply with legal, regulatory, contractual, and platform obligations
- To enforce our Terms of Service
WhatsApp and Meta Platform Data
Where our services use WhatsApp Business Platform, we process data only for the purpose of providing business messaging, automation, campaign, support, reporting, and related services requested by the client.
We require clients to follow applicable WhatsApp, Meta, and legal requirements, including requirements relating to opt-in, opt-out, approved templates, prohibited content, and customer privacy.
We do not sell WhatsApp message data, WhatsApp contact data, or WhatsApp Business Account data.
Legal Basis for Processing
Depending on the situation, we may process personal data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests, such as security, support, service improvement, and fraud prevention
- Client instructions, where we act as a service provider or processor for client customer data
AI and Automation
NeuraFlow services, including NeuraFlow Zap where applicable, may use automation or artificial intelligence features to support business-specific workflows, such as:
- Answering FAQs from a client-approved knowledge base
- Qualifying leads
- Routing inquiries
- Booking appointments
- Generating internal conversation summaries
- Drafting responses for review
- Supporting human handoff
We do not use client WhatsApp Business data or end-customer message data to train, develop, or improve a general-purpose AI model.
Cookies
Our website uses:
- Essential cookies required for website security and functionality
- Analytics cookies only when you consent to them
You can change your cookie choice by clearing your browser storage or adjusting your browser settings.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The type of data
- The client’s service plan
- Legal or accounting requirements
- Security and fraud-prevention needs
- WhatsApp or Meta platform requirements
- Dispute resolution requirements
- Backup and disaster recovery cycles
When data is no longer required, we delete, anonymize, or securely archive it.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based service can be guaranteed to be completely secure. Users and clients are responsible for maintaining the confidentiality of their account credentials and for using strong access controls.
Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing
- Request restriction of processing
- Ask how your information is used
- Opt out of marketing communications
To exercise these rights, contact us at:
WhatsApp Opt-Outs
If you receive WhatsApp messages from a business using NeuraFlow services, including NeuraFlow Zap where applicable, and you no longer wish to receive those messages, you may:
- Reply with “STOP” or any opt-out instruction provided in the message
- Contact the business directly
- Block the business on WhatsApp
- Contact us at admin@neuraflow.co.in if you need help identifying the relevant business
We require our clients to respect opt-out requests.
Children’s Privacy
Our services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children without appropriate legal basis or required consent.
Clients must not use NeuraFlow products or services to unlawfully collect or process children’s data.
International Transfers
Some service providers used by us may process data outside your country. Where this occurs, we take reasonable steps to ensure that such processing is protected according to applicable legal and contractual requirements.
Data Deletion
You may request deletion of your data by following our Data Deletion Policy available at:
https://neuraflow.co.in/data-deletion
You may also email us at:
Links to Third-Party Sites
Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
For privacy questions, data requests, or complaints, contact:
NeuraFlow, a brand of NeuraMax Corporation LLP Email: admin@neuraflow.co.in Website: https://neuraflow.co.in Address: DLF Phase 1, Gurugram - 122002, Haryana, India